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Service Advisor – Pampa, Texas

Job Purpose: Primary responsibility to make sure customers receive consistent, timely and accurate service.

Job Duties:

Greet customers when they arrive and receive the vehicle information. After the appointment the service manager must them schedule a return service appointment
Clearly explain any repair order information to the customer and readily take in the requests of the customer for specific services desired
Confirm the service repairs by test driving the vehicle and referring specific technicians to the customer.
Estimating both time for repair and cost, while doing this they should also consider the schedule of the customer
Maintaining high standards through the handling of customer complaints
Ensure maintenance of all files required to meet and/or exceed government and factory requirements
Skills/Qualifications

Ability to identify the problem quickly.
Good knowledge of automobiles.
Effective analytical and communication skills.
Effective people skills
Good reading, computer, and mathematics skills
Leadership quality
Ability to learn new technology and repair and service procedures and specifications.
Should be able to operate electronic diagnostic equipment.
Job Requirements

Must hold a high school diploma or equivalent
Automotive technology certificate
5-7 years of technical experience preferred
Superior customer interaction skills
Basic Computer skills
Positive, friendly attitude, along with a customer service mentality
Enjoy working in a fast paced environment
Able to lift up to 50 pounds
Able to work on your feet for extended periods of time
All applicants must be able to pass pre-employment testing to include background checks, drug test, credit report, and valid driver license.
Group Sponsored Benefits:

Group health insurance
Starts first day of the month following 120 days of continous service
Co pays $200.00 towards cost of premimums for non-tenured employee
Co pays $250.00 towards cost of premimums for tenured employees
401k retirement plan
May elect to defer up to 15% of their pay following 90 days of conitnous service
You may enter the plan on either the 1st day of the quarter following 90 days or the 1st day of any quarter thereafter.
The dealership does not match employee contributions
Life insurance
Co pays $10,000 per employee that has medical insurance
If you elect for life insurance your initial amount cannot be greater than 5x your annual income
Employee voluntary benefits:
Dental
Vision
Aflac- disability insurance, accident insurance
Colonial- accident, cancer, hospitalization insurance

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